December 8, 2023

Key Performance Indicators (KPIs) and Metrics for Collision Repair Shops

Key Performance Indicators (KPIs) and metrics for a collision repair shop can help assess its efficiency, profitability, and customer satisfaction. Here are some important ones: Cycle Time: The average time it takes to repair a vehicle, from intake to delivery, can impact customer satisfaction and shop throughput. Repair Quality: Assess the quality of repairs through

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You Can’t Attract People to the Collision Repair Business Unless You Fix These 9 things

In an era where young professionals are continuously presented with a myriad of career options, the collision repair industry is struggling to keep pace. I have had multipole opportunities to speak with the colleagues in many countries, and everywhere I heard about the lack of people joining the trade. It is a pandemic. We can

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